Shipments and returns
Your pack shipment
Packages are generally dispatched within 1 day after receipt of payment and are shipped via Australia Post/Fastway or Couriers Please (we have the right to change the carrier if needed) with tracking and drop-off without signature. We offer a $13.20 flat fee delivery to the east coast of Australia. Please contact us if you are unsure about this. If you prefer delivery by other methods with required signature, an additional cost will be applied, so please contact us before choosing this method.
Shipping fees include handling and packing fees as well as postage costs. Handling fees and transport fees are fixed (east coast of Australia). We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected. We will only accept returns when the product is faulty.